Return Policy

Happiness guaranteed! We stand behind our products and want all of our customers to be fully satisfied with every item that is purchased from Vellux.com. You may return the item* within 100 days for a full refund of the purchase price plus the applicable sales tax paid. You will not be charged a restocking fee.
All refunds will be applied to the credit card used for the original purchase. If you return any part of an order that was part of a promotion, your refund may be reduced.

**Martex Health Face Masks with SILVERbac™ Antimicrobial Technology. Due to concerns over health and safety, we cannot accept returns, exchanges or issue refunds on the masks. We thank you for understanding that all mask sales are final and that discounts cannot be applied to this item.


Simply contact our Customer Care team at info@vellux.com for a full refund. 

Please allow 5 – 10 business days after your return is received at our facility for us to process your refund. We’ll refund the value of the merchandise total and any taxes you were charged.

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