Refund policy


You may return the purchased item, for any reason, within 100 days for a full refund of the purchase price plus the applicable sales tax paid.

You can expect a refund within 30 days after your return has been received and verified. You will receive email confirmation when the refund is processed.

Face Masks cannot be returned due to hygenic reasons.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vellux.com and our customer service team will help facilitate the return process. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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