Frequently Asked Questions
- ▼Do weighted blankets help me sleep better?
- Weighted blankets have been shown to promote a better night’s sleep in some people.
- ◄What weight should I choose?
- The weight of your blanket should be about 10% - 15% of your body weight.
- ◄What is the 100-day happiness guarantee?
- Love it or send it back in the first 100 days for a 100% refund! No questions asked.
- ◄Where’s my tracking number?
- Once your order has been processed, you will receive a tracking number. If you have not received a tracking number, please reach out to our customer service specialists at email@example.com and we will be happy to help!
- ◄When will my order ship?
Vellux.com strives to ship within 2 business days after an order has been received, excluding company holidays. Orders received over the weekend, or on a company holiday, will be processed for shipment within 2 business days upon return. Shipments are properly insured at no additional cost to customers.
Orders placed after 12 noon eastern time will begin to be processed the following business day. Shipping costs are based on the shipping method selected and zip code entered.
- ◄When will my order arrive?
Once your order is ready to ship, it generally takes an additional 3-7 business days for delivery within the contiguous United States. No weekend or holiday delivery is available. Please note, at this time, we are unable to ship to P.O. box addresses.
For shipments to Alaska and Hawaii: when your order is ready to ship, it generally takes 10-15 business days for delivery.
We are unable to ship to U.S. territories and international locations at this time.
Please visit our shipping page for additional information.
- ◄What are the Vellux® Original care instructions?
- In order to maintain and enhance the velvety softness of the Vellux® Original, the blanket should be hand or machine washed with cold water, at least every six (6) months. Do not bleach. Tumble dry on low, remove promptly from dryer. Or line dry. Please make sure the blanket is thoroughly dried before storing it. Do not iron.
- ◄How do I clean my weighted blanket or throw?
- Our weighted blankets and throws come with a removable cover that is machine washable! Note that the weighted insert is spot clean only.
- ◄How do I return or exchange a product?
We know you’ll love the unmatched comfort of our products. But if for any reason you are not satisfied with your purchase, you can return your item for a full refund within 100 days of purchase, no questions asked.
In order to begin a return, please email our customer care team at: firstname.lastname@example.org
**Due to health and safety concerns, we cannot accept returns on our Martex Health facemasks. All mask orders are final sale.
- ◄Do you offer a discount for military or government employees?
Yes! Former members of the U.S. military and their spouses and dependents can receive up to a 30% discount with a valid ID.
The GOVX ID discount is also valid for first responders, fire, EMS, and law enforcement officers, federal, state, and local government employees, teachers K-12, and university teachers/staff. For more information on how to obtain a GOVX ID discount, click here.